Job Description

Job Title: Service Manager
Location: Manchester, Greater Manchester
Salary – 32k – 45k + Bonus Schemes and Company Vehicle.

Leading Clean Air company are currently recruiting in the North West for a service manager to join their established department. The successful candidate will be overseeing a portfolio of pharmaceutical and healthcare customers across the UK, providing a high standard of customer service to ensure the continued success of the department. Candidates will hold a strong technical knowledge of microbiological safety cabinets and contained air products, gained from experience working within a site based service engineer role and will be able to demonstrate extensive experience within a supervisory / management position.

Applications will be considered from across the North West including; Manchester, Stockport, Stretford, Macclesfield, Crewe, Northwich, Widnes, Warrington, St Helens, Leigh, Liverpool, Ormskirk, Southport, Chorley, Preston, Blackburn, Bolton, Bury, Rochdale, Oldham, Huddersfield, Halifax, Leeds, Bradford and surrounding areas.

Experience / Qualifications:
– Strong technical knowledge of the LEV / Clean air industry.
– Current experience working at management / supervisor level within a clean air company.
– Previous on-site experience, ideally within a service engineer position.
– A management qualification (desirable not essential)
– Strong organisational and customer service skills.
– IT literate.
– Able to communicate effectively.

Duties:

– Day to day running of the service department, managing a team of office and site based; overseeing recruitment, staff training / development and disciplinary procedures.
– Forecasting service departments annual staffing and budgeting requirements.
– Using leadership and management skills to ensure the department are hitting / exceeding set KPIs.
– Streamlining procedures to enable efficiency, optimal resource utilisation and profitability
– Effectively identify and resolve service delivery issues to maintain a high level of customer service.
Manage and analyse warranty claims and evaluate internal and customer feedback to highlight areas for improvement.
– Achieving sales targets through the identification of both new business opportunities, as well as aftersales opportunities for parts and continued service contracts to achieve sales targets.
– Managing new tenders including negotiation of pricing, deliverables, KPIs and SLAs with suppliers, customers and third parties.
– Continuously promoting cross-department collaborative teamwork to promote a strong company culture.
– Providing high quality customer service to customers to ensure customer retention.
– Leading review meetings with key customers to review service levels, obtain feedback, follow-up actions, and proactively manage existing and future services
– Recruit, employ and train diverse high-calibre office and engineering personnel
– Manage the vehicle fleet, test equipment schedules, tools and PPE the field team have to ensure compliance and availability.
– attending monthly meetings to feedback departments performance to senior management.

Alternative Job titles: LEV Service Manager, LEV Manager, Clean Air Manager, Lead LEV Service Engineer.

Future Select specialize in recruitment within Asbestos/Legionella/Water Treatment/Occupational Hygiene.
We are inundated with applications, will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills.

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